14 Days Satisfaction Guarantee - Return and Exchange Policy

We don't consider a business is complete until our customers are 100% satisifed with our products, your purchase is covered by our full 100% Guarantee: 14-Day Return and Exchange Policy, and your advise to help us improve our products and service is highly appreciated.

This 14-day period starts at the day the product is delivered. If you are not completely satisfied with your purchase and would like to have a refund or an exchange, simply contact cs@dnagolf.co.uk for a Refund and Exchange Authorization. The Refund and Exchange Policy is only applicable to online purchases for unused items in the original packaging. This policy is not yet applicable to in-store purchases.

All return shipping & handling charges are the responsibility of the customer. Refunds will be issued for the purchase price of the product and any shipping and handling fees or import duty and/or VAT for certain countries that were paid are non-refundable; you will receive a refund for online purchase via credit back to the credit card used.

Please email us for your Refund and Exchange Authorization before sending anything back to us. If you have any questions regarding this policy, please feel free to send email to us cs@dnagolf.co.uk or call us at +852-2907-9098 during office hour 9:30-17:30 HKT and we will be happy to help you.

Warranty of products

Most of the products we sell are covered by manufacturing warranty from the date of purchase. Our warranty covers for defects, assembly and workmanship. Please see the product description on different warranty periods for different products. We stand behind our products because we only use the highest quality components available and these products are used by tour players, club professionals, and amateurs throughout the world.

Shipping

Every order we receive is given personal attention. Most orders made in US, UK or Europe will be shipped within 2 working days from the date of the order. It usually takes 3-5 days to arrive most countries in Europe and North America. You can track the progress of delivery online 24 hours after the product is sent. We will notify you of any backorders. International customers are responsible for any tax or duties collected upon receipt even for personal use and please feel free inquire for additional information.

Shipping Cost

* Cost is quoted for per item in US$.

Free Shipping

We may at times offer Free Shipping on some of the products we sell. Free shipping only applies to orders shipped to the above mentioned countries.

Ordering

Buy Online:

DNAGolf utilizes 128 Bit SSL security technology to ensure your privacy when shopping online

1) Using HSBC Globalpayments Online Gateway
Merchant name is Arman & Co. Ltd, HK, Currency is in USD only. If you buy from UK or Europe, the actual price in GBP and Euro in your credit statement may differ from the price we suggested in the website due to the fluctuation of currency exchange rate from time to time.

2) Paypal
You can also purchase our product via Paypal using your local bank account or credit card, If you buy from UK or Europe, the actual price in GBP and Euro in your credit statement or local bank account may differ from the price we suggested in the website due to the fluctuation of currency exchange rate from time to time. The merchant name is Dream N Act Co. Ltd

Phone : Our Customer Service are available for your questions and orders.
Please call us at Tel: +852-2907-9098 (Office Hours 9:30 - 17:30 HKT) Fax: +852-2907-9099

Contact Information

Hong Kong Regional Headquarters
Dream N Act Company Limited.
Customer Service
Angela Tsang
Email: angela@dnagolf.co.uk

Tel: +852-2907-9098
Fax: +852-2907-9099
Address : Unit 1710, Eastern Harbour Centre, 28 Hoi Chak Street, North Point, Hong Kong

Sales in UK :
Thomas Guyatt
Email: driwalk@gmail.com Tel : +44-(0)1892-852823
Address: Marvadale, Argos Hill Rotherfield East Sussex TN6 3QH, UK

Distributor in Germany :
Golf Willershausen
Email: golfshop-willershausen@email.de Tel: +49-1622-363652
Address: Hergring 6, 37293 Herleshausen , Germany